--- title: "Contact Stockful · Support, security and data requests" description: "Email support@stockful.app and a real person replies, usually within one business day. No account needed. Where to send support, billing, security and GDPR requests." url: https://stockful.app/contact locale: en --- Contact # Contact Stockful One address, answered by the people who build the app. No ticket portal, no account required. ## Email us **[support@stockful.app](mailto:support@stockful.app)** reaches the Stockful team. We typically respond within one business day. You do not need an account, a login, or an active subscription to contact us - pre-sales questions are welcome on the same address. If something looks broken rather than confusing, check [status.stockful.app](https://status.stockful.app) first. It shows live and historical uptime, so you can tell an incident from a problem with your own setup before you write to us. ## What to include You will get a faster answer if your first message includes: - Your store domain, for example `your-store.myshopify.com` - What you expected to happen, and what happened instead - Where in the app it happened - the page name, or the report you ran - Roughly when it happened, including your timezone - A screenshot or screen recording if there is something visible on screen If you are reporting a problem with a Slack alert or a scheduled report, tell us the Slack workspace and channel name too, and roughly when the message should have arrived. ## Security disclosures Report security vulnerabilities and suspected incidents to [support@stockful.app](mailto:support@stockful.app). What happens next - triage, containment, notification timelines - is set out in our [security incident response policy](https://docs.stockful.app/policies/security-incident-response) . ## Data protection, GDPR and DPA requests Use the same address for data protection matters and we will route it to the right person. Our role as a processor, the sub-processors we use, and the security measures that apply are described in the [privacy policy](https://docs.stockful.app/policies/privacy-policy), the [data processing agreement](https://docs.stockful.app/policies/data-processing-agreement) and the [terms of service](https://docs.stockful.app/policies/terms-of-service). ## Billing Subscriptions and charges are handled by Shopify, so plan changes, invoices and cancellations happen in your Shopify admin under Settings → Apps and sales channels. If a charge looks wrong, email us and we will work it out with you. ## Registered address Stockful 20 Wenlock Road, London, England, N1 7GU, United Kingdom Post is not a support channel - it is here so you can verify who you are dealing with. For anything you need answered, email [support@stockful.app](mailto:support@stockful.app). ## Answer it yourself first A lot of common questions are already covered in writing: the [documentation](https://docs.stockful.app), the [frequently asked questions](https://stockful.app/faq), the [changelog](https://docs.stockful.app/changelog), and [developer resources](https://stockful.app/developers) for the MCP server, Shopify Flow and the storefront API.